Refund policy

If you have any concerns about your purchase, need to request a return, or just just want to say hi, you can always contact us at store@mechageeks.com.

Returns
As we cannot guarantee that product boxes and packaging will be delivered intact due to the nature of shipping services, we can only accept the return of items that present factory defects.

For item box condition information, please refer to our Product box policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including spray paints and markers. Please get in touch if you have questions or concerns about your specific item. 

For plush items all sales are final, as we do not accept returns or refund for these items due to hygiene reasons. If there is a manufacturer defect with the item, please contact us for additional assistance.

We do not accept returns on sale items or gift cards.

Exchanges
Exchanges are not available as it can't be guaranteed we will receive the returned product in the same sellable condition we shipped it. 

Refunds
In case you received a defective item and requested a return, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at store@mechageeks.com.